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Information & Advice

Information & advice regarding collection in and around East Kent and delivery worldwide

We make the whole procedure hassle-free for you! Get in touch for a competitive quote.

About our services

When you choose APC Overnight for your deliveries, your local depot will be on hand to answer your questions about our services, and to help you to select the best option for your requirements. APC (East Kent) Ltd would be the local depot for customers in Ramsgate and the surrounding areas. We are aware of all the services provided by APC Overnight and will be able to help you with your concerns and issues. Also, if you would like to know how much your parcel weighs, you can use our online calculator. It can convert everything from imperial to metric, lbs to kg and feet to cm.

Goods In Transit Liability Cover

All consignments that travel through APC Network travel subject to APC Overnight Conditions of Carriage 2016. These conditions automatically apply. Standard Liability Cover but upon request can be enhanced to Increased Liability Cover for account customers only. Exclusions apply and some goods travel at own risk.

Standard Liability Cover
Standard conditions limit liability to a maximum cover per consignment of:

Parcel consignment - £100
Lightweight, Mail Pack and Courier Pack services - £50 

Exclusions apply and some goods travel at own risk.

Increased Liability Cover (ILC)
Increased Liability Cover is available up to a maximum of £3,000 per consignment for computers, laptops, computer equipment, peripherals, items containing computerised technology, software, mobile telephones and accessories, or other audio visual equipment. A limit of £15,000 applies to other goods, there is no excess. Exclusions apply and some goods travel at own risk.

Increased Liability Cover can be purchased from us when booking a collection. You must declare the total value of the consignment at the time of sending the goods and you will be charged according to that value. The declared value must reflect the actual value of the goods being transported, taking into account the age and condition of the goods. 

What we can and can't carry

We give the highest importance to safety and security. Our company does not carry any dangerous or prohibited goods. We also have a list of goods which can be carried without APC liability cover.

Let us know your concerns

If you are a new customer and need more information on our services, you can talk to one of our friendly staff members and discuss your requirements. To find your local depot, get in touch!

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Specialist items

We can courier a vast range of goods ranging from electronic goods and parts for specialist engineers to regular documents and small parcels. We have particular expertise in shipping the following items:
  • Fine wines
  • Computers
  • Mobile phones
  • Flowers
  • Electronic components
  • B2C orders from internet retailers
  • Fresh food products

Dangerous and prohibited items

The following items are not acceptable for carriage:
  • Any item that is marked with a diamond shaped hazardous sticker
  • Animals and livestock
  • Explosives
  • Bullion
  • Money
  • Firearms
  • Ammunition
  • Fireworks
  • Any item which is illegal under UK law
receiving parcels

We carry these without APC liability cover:

The following goods may be carried, but are not covered by APC Liability Cover and travel at sender's own risk:
  • Perishables
  • Cheques
  • Money orders
  • Securities
  • Stamps
  • Precious metals
  • Precious stones
  • Jewellery
  • Works of art
  • Antiques
  • Watches
  • Wines and spirits
  • Furs
  • Tobacco
  • Glass
  • Ceramics
  • Pottery
  • Plasma screens
If you need help with collection and delivery in Ramsgate or across the UK, call APC (East Kent) Ltd on
01843 596 600

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